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Terms & Conditions
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Table of Contents
DELIVERY & INSTALLATION A two-man team will offload your Hot Tub from our delivery vehicle and will position your spa in your garden. Please note that a minimum of 1 metre width is required if we are moving the spa (please look out for steps, drain pipes, gates, corners etc, which could impact 1 metre width also note that if the hot tub is 2 meters long it will require 2.5 meters of clearance before it can be turned). By agreeing to delivery, we understand that you have read and understood our delivery requirements page and notified us of any doubts or issues. This includes site selection, delivery accessibility, ground preparation work, as well as electrical needs.
The customer must refrain from touching or interfering with the tub during the installation process.
Once our team have got your spa into your chosen location, they will lower the spa and move this into its final position for you. The packaging used for the product will be left at your property. We believe in promoting recycling and sustainability, and we trust that you will dispose of these materials responsibly, in accordance with your local recycling regulations. We will ensure that your spa is perfectly set up, and your property is left neat and tidy, aside from the packaging materials.
The Customer is responsible for making sure there is adequate access for our Delivery Team, as outlined on the delivery requirements page. If you have any doubts about your access, please contact us in advance. Adequate access includes reasonable preparation of the delivery site, such as clearing away any gravel to minimise the risk that gravel may enter the Spa Sled and cause scratches to the spa. We do not take responsibility for damages to goods or property as a result of poor access. Our delivery team will carry out the delivery and installation with reasonable care and skill. Unfortunately, due to the size of the equipment and the spa, some minor damage can occur, such as scuffs on the base and minor marks on the sides. These are unavoidable even with the greatest care and skill and do not affect the enjoyment of the spa. The Customer accepts the risk of any loss or damage being caused to the goods or property that occurs when we act with reasonable care and skill.
Stock images shown on our website are supplied by the manufacturer for illustration purposes only, although the product will be the same, some features may differ from stock photos and in some cases, the manufacturer has since made small improvements to the hot tub. The Company cannot be held responsible for slight variations which may occur. Please also look at the real-life photos or videos or ask if there have been any updates to the model you choose. Any updates or differences will always be for the better and be an improvement on the previous version.
Please also note that crane services are not included in any of our delivery packages. If you suspect that you may need a crane assisted delivery, please contact us for further information and pricing. You can also email over some photos of access and speak with our Logistics Manager in our office.
We cannot be held responsible for any claims made for damaged items once the goods have been delivered and signed for. We cannot be held responsible for fair wear and tear; for misuse or accidental damage by the Customer; Customer’s own repairs or third party repair attempts which damage the goods.
As part of our hot tub delivery service, we offer removal and disposal of old hot tubs. A minimum charge of £300 applies, which is subject to the ease of removal by our engineers. In the event that your access is obstructed by decking or other barriers, additional charges may apply. To ensure an accurate estimate, please provide photos of the hot tub and its location prior to delivery.
REPAIR, MAINTENANCE & SERVICE PLANS Our subscription plan is valid for a twelve (12) months period, starting from the date of activation (First payment). The subscription fee, which is to be paid monthly in a period no longer than twelve (12) months, includes all services detailed on our website or provided upon request, with no hidden or administrative charges. Subscribers have the flexibility to cancel their subscriptions at any time without incurring any penalties.
It is the responsibility of the subscriber to provide accurate and current information during the subscription process. Failure to comply with the terms may result in the termination of the Plan.
Buying a Repair & Support Plan, Full Maintenance Plan or Service Plan is very simple and can be paid in 12 monthly payments.
If you change your mind, you can cancel your Repair & Support Plan, Full Maintenance Plan or Service Plan at any point, there is no cancellation cost, interest or hidden fees.
Your Repair & Support Plan, Full Maintenance Plan or Service Plan is provided by us directly so this means there is no third party companies involved and we are solely responsible for any repairs that are needed giving you complete peace of mind.
There are statutory rights in place that apply to faulty goods. You can find advice on those rights from the Citizens Advice Bureau.
Section A – What’s included? Service Plan 26-point Spa Service Plan, this plan costs £239.40 and can be paid in full or over 12 monthly payments or less.
If you choose to spread the payment this is available but for no longer then 12 monthly payments, after the payment is complete your hot tub will be fully serviced.
Repair and Support Plan
This plan costs £299.40 and can be paid in full or over 12 monthly payments or less.
If you choose to spread the payment this is available but for no longer then 12 monthly payments.
This service provides 12 months of parts and labour, so that if your hot tub goes wrong, we’ll fix it no questions asked unlike most warranties if the fault is due to customer error you maybe left with paying the bill, but with our Repair & Support Plan you are covered even if your at fault giving you complete peace of mind knowing you are covered by us.
Parts covered in the plan:
Full Maintenance Plan
26-point Spa Service Plan, this plan costs £419.40 and can be paid in full or over 12 monthly payments or less.
If you choose to spread the payment this is available but for no longer then 12 monthly payments, after the payment is complete your hot tub will be fully serviced, any parts listed below in ” section A ” are also covered.
This service provides 12 months of parts and labour and one full service, so that if your hot tub goes wrong, we’ll fix it no questions asked unlike most warranties if the fault is due to customer error you maybe left with paying the bill, but with our Repair & Support Plan you are covered even if your at fault giving you complete peace of mind knowing you are covered by us.
Parts covered in the plan:
Section B – What is not included?
Service Plan
Fixing Faults
New filters
Parts
Repair & Support Plans, Full Maintenance Plans
Hot tub shell
Hot tub cover/lid
Hot tub Jets
Hot tub head rests
Air Locks
Hot tub frame or structure
Hot tub isolator or RCD
Any external damage costs that are caused from a faulty hot tub, faulty isolator or RCD or customers faulty electrics.
For more information about this, please call or email us and we will come back to you within 24 hours.
Section C – How long will it take for my hot tub issues to be resolved or fixed?
After you contact us with any issues we will try to sort out any basic known issues over the phone within 24 hours, if we can’t resolve the problem we will come to visit you within 7 days with the aim to fix your hot tub.
If parts are needed that we don’t have in stock, we will order the parts needed and aim to have your hot tub fixed within 14 days.
21-working days repair promise or your money back.
Section D – Can anyone take out a Repair & Support Plan, Full Maintenance Plan or Service Plan?
Yes anyone can take our plans out but there are a few requirements.
Repair & Support Plan, Full Maintenance Plan
If your hot tub is less then 14 days old we can offer a Repair & Support Plan or a Full Maintenance Plan immediately, we may require proof of purchase.
If your hot tub is over 14 days old you must have either a prior inspection or have prior approval from us via email.
Inspection cost £119
Service Plan
STOCK PHOTOS & PRODUCT DESCRIPTIONS
Stock images shown on our website are supplied by the manufacturer for illustration purposes only, although the product will be the same, some features may differ from stock photos and in some cases, the manufacturer has since made small improvements to the hot tub. Please also look at the real-life photos or videos or ask if there have been any updates to the model you choose. Any updates or differences will always be for the better and be an improvement on the previous version.
DEPOSITS
Your deposit secures your product from the factory. We understand circumstances change, which is why your deposit is fully refundable up to 14 days after placing your order. After 14 days deposits are non-refundable. If you chose to pay a deposit, the remaining balance is payable by BACS only.
SAVE100 Referral Offer
This referral offer (“Offer”) is valid for customers purchasing a hot tub from Scunthorpe Hot Tubs (“Company”) within the promotional period.
To avail of the Offer, the referring customer (“Referrer”) must provide the unique coupon code “SAVE100” followed by the full name of the person they are being referred by (“Referee”) at the time of placing their hot tub order.
Only one referral discount of £100 will be applied per hot tub order.
The Offer is subject to the availability of hot tubs and may be subject to additional terms and conditions as determined by the Company.
The Company reserves the right to modify, extend, or cancel the Offer at any time without prior notice, at its sole discretion.
The Company will not be responsible for any technical issues, delays, or failures that may prevent the Referrer or Referee from participating in the Offer.
By participating in the Offer, the Referrer and Referee agree to release and hold harmless the Company, its employees, agents, and affiliates from any claims, damages, or liabilities arising out of or related to the Offer.
HOT TUB ELECTRICAL INSTALLATION GUIDELINES
The Government introduced a law in January 2005 which demands that most electrical work in UK households is only carried out by a ‘competent person’. The law means that Electrical safety requirements have been included in a new Part P of the Building Regulations. Hot tub installations must also comply with section 702 in the 17th Edition IEE (Institute of Electrical Engineers) Regulations as they fall in the same category as swimming pools.
This guide sets out everything you need to know for setting up an electrical connection for a hot tub including details on Part P and how to find a qualified electrician.
What is Part P?
Who is responsible for ensuring electrical work meets Part P requirements?
How do I ensure Part P requirements are met?
How many amps do you need for a hot tub?
What are the electrical requirements for a hot tub?
PART P EXPLAINED
WHAT IS PART P?
Part P is a section of the Building Regulations that covers England and Wales (Scotland is covered by the Building Standards system) and was introduced to reduce the risk of personal injury or damage to a home due to poor workmanship.
Part P applies to anyone carrying out fixed electrical installations in households and states:
“reasonable provision shall be made in the design and installation of electrical installations in order to protect persons operating, maintaining or altering the installations from fire or injury”
WHO IS RESPONSIBLE FOR ENSURING ELECTRICAL WORK MEETS PART P REQUIREMENTS?
It is the responsibility of the homeowner to prove that any electrical work carried out meets Part P requirements and it is a criminal offence if it does not.
To comply with Part P, all electrical work must follow the rules set out in BS 7671.
HOW DO I ENSURE PART P REQUIREMENTS ARE MET?
There are 3 options when contracting an electrician to install your hot tub which are detailed below:
Contract a Part P qualified and registered electrician which can be found through one of the following schemes:
Your electrician can employ a qualified and registered electrician to inspect their work which also removes the requirement for a local authority inspection
A fully qualified but unregistered electrician can inspect their own work or can employ a qualified electrician to carry out an inspection
Either way you will receive a Part P certificate after the hot tub electrical supply work is completed. From 2007 these will need to be kept on file and presented if you sell your house as part of the Home Seller’s Pack.
ELECTRICAL INSTALLATION
HOW MANY AMPS DO YOU NEED FOR A HOT TUB?
Most hot tubs require at least a 13AMP supply with larger hot tubs requiring a 32AMP supply. We can liaise with your electrical contractor regarding the exact specification for your Hot Tub, alternatively more details can be found within the technical specifications on our hot tubs pages.
13 AMP ELECTRICAL REQUIREMENTS
The electrical requirements for the 13AMP plug-and-play Hot Tubs are the simplest to complete. The 13AMP Hot Tubs simply plug into a standard domestic power supply so all you need for the 13AMP Hot Tubs is an outdoor waterproof plug socket with RCD protection. We will provide up to 5 metres of cable and a plug to plug into the socket you have provided. This must not be spurred off from a ring main and must be direct to the fuse board.
32 & 40 AMP ELECTRICAL REQUIREMENTS
For a 32AMP hot tub, 6mm² 3-core SWA cable is needed and a 10mm² 3-core SWA cable is perfectly suitable for a 40AMP Hot Tub.
An IP65 45AMP Rotary Isolator Switch is also recommended so that the hot tub can be isolated outdoors in an emergency or for service work. This is simply a rotary on/off switch but should be sited more than 2 metres away from the hot tub so that bathers cannot be in the hot tub whilst touching the switch.
The electrician should fit a suitable weather proof block connector to the end of the tail from the isolator, the hot tub supply can then be directly hard wired into the weatherproof block connector inside the hot tub. Waterproof gland packs should be used to prevent ingress of water on all electrical connections (2 at the isolation switch). Ensure that all earth cables are clearly colour coded with green/yellow insulating tape or earth sleeve.
WHAT ARE THE ELECTRICAL REQUIREMENTS FOR A HOT TUB?
The electrical installation must comply with BS:7671 – “Requirements for Electrical Installations IET Wiring Regulations”, particularly concerning the following specifications:
The hot tub must be hard wired on its own fused spur back to your household consumer unit, not sharing a supply with any other appliances
The hot tub should be protected by a sufficiently rated MCB (mains circuit breaker) and should cover the maximum amperage pull of the Spa plus 25% to allow for brake torque (i.e. the extra rush of current when pumps are first started). Therefore, a hot tub that has a maximum current draw of 20 amps should be fitted with a 25AMP MCB
The hot tub should be protected against earth faults by an RCD (Residual Current Device). This is a trip switch which prevents the possibility of an electric shock from damaged or waterlogged cables and connections. A suitable rated 30mA RCD is recommended
Outdoor cabling should be protected from damage by either laying protective ducting (pc pipe) below ground or by using Steel Wired Armoured (SWA) cable. Your electrician will calculate the size of cable required depending on the loading and the distance from the mains supply
Once the hot tub is filled with water and the electrical supply is installed your installation team should commission the hot tub and check that everything is fully operational before handing over to you with a complete chemical training guide and hot tub features.
If you are in any doubt about the required electrical guidelines you should seek professional advice from a fully qualified electrician.
Please note: your electrician should leave enough spare cable attached to the isolator to go to the farthest side of the Hot Tub. Our technicians are qualified to connect this cable to the inside of the Hot Tub.
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HOT TUB USE AND CHEMISTRY
Please note that the responsibility for the use and maintenance of chemicals in your hot tub lies solely with the hot tub owner. Our company cannot be held accountable or responsible for any issues that may arise due to customer error in chemical use.
It is important that you take appropriate measures to maintain your hot tub regularly and use chemicals in a safe and responsible manner. Failure to do so may result in damage to your hot tub or personal injury.
When purchasing and using our hot tub products, you agree to assume full responsibility for the proper use and maintenance of your hot tub, including the use of chemicals. For some general advice about hot tub chemistry, please watch these videos .
If adding a heat pump to a hot tub without the circulation pump and the heat pump is added to a twin speed pump it can reduce power. Please contact us if you have any concerns.
AIR SOURCE HEAT PUMP MAINTENANCE
Customers are advised that the air source heat pumps sold by our company operate with R32 refrigerant gas. Similar to a car air conditioning system, this gas may need recharging. The typical period for re-gassing is between 1 and 3 years, dependent on the frequency and duration of usage.
The process of re-gassing must be undertaken by a qualified technician to ensure the correct procedure is followed and to maintain the integrity and functionality of the equipment. We offer this service and can arrange for a technician to perform this task upon request.
It is the responsibility of the customer to monitor and maintain their air source heat pump to ensure optimal performance. This includes but is not limited to, arranging for the necessary re-gassing and routine servicing of the unit.
We shall not be liable for any malfunction, damage, or reduced performance of the heat pump that is a result of inadequate or delayed maintenance.
Customers should familiarise themselves with the correct care and maintenance routines for their specific air source heat pump model, to prevent voiding any warranties or breaching any terms and conditions of use.
In the case of any uncertainty or questions regarding the maintenance of your heat pump, we strongly advise you to contact our customer service team for guidance.
REPORTING ISSUES
If you have any issues with your hot tub or if you have any questions about your hot tub purchase, you must contact us directly in writing to ensure your query will be dealt with by the right member of our team. The easiest way to do this will be via email info@scunthorpehottubs.co.uk or Facebook .
Please note that in order for your query to be dealt with, issues should not be communicated to our delivery drivers, but with us directly. We are unable to assume responsibility for any issues not reported directly to us via the above-mentioned methods.
SPA CARE UK LIMITED WARRANTY
This warranty is provided by the manufacter (“us” or “we”) to you as the original purchaser of the portable spa (the “Spa”). This document tells you what to do if there is a problem with your Spa, how you are covered if your Spa is defective, and other important information. Please read it carefully.
All chemicals must be pre-mixed before being added to the hot tub water.
Extended Warranty Coverage: From time to time on select hot tub models, we offer extended warranty coverage (such as an offer of three (3) years of warranty coverage) which applies specifically to the electrical components, such as pumps, touchpads, control boxes, and plumbing only. This extended warranty does not cover serviceable parts, such as UV sanitisation systems, ozone generators, filters, Bluetooth systems, or hot tub covers.
To maintain the validity of this extended warranty offer on electrical components and plumbing, one (1) yearly hot tub inspection is required each year. The cost of this annual inspection is £149. This inspection must be performed by Spa Care UK Ltd.
Full Maintenance Plan: If you chose to enroll in our Full Maintenance Plan, the extended warranty will cover all the usual items mentioned, excluding filters and hot tub covers. For further details on our Full Maintenance Plan, please contact our customer support team.
All warranty coverage, including the extended warranty, includes both parts and labour, providing you with complete peace of mind. If you have any questions or require further clarification, please don’t hesitate to contact us.
The following applies to all of the warranties listed above: Extent of this warranty Limitations on this warranty Please contact us for a list of manufacturer approved accessories.
Disclaimers Our obligation to you
Legal Remedies
Other important terms
How to make a claim
